Mortgage Stop Limited registered office is 6 Tettenhall Road, Wolverhampton, WV1 4SA. Registered in England and Wales 4075267


1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products we offer?

Insurance: We offer products from a range of insurers for life, critical illness, mortgage payment protection, buildings and contents and permanent health insurance.

Mortgages: We offer mortgages from the whole market.

3. Which service will we provide for you?

We will advise and make a recommendation for you after we have assessed your needs.

4. What will you have to pay for this service?

Insurance: No fee. You will receive a quotation which will tell you about any fees relating to any particular insurance policy.

Mortgages: Generally a fee of no more than £150 will be payable at outset.
A Valuation fee might be payable.
A fee of up to £3,000 may be payable on completion as well. This completion fee charged will depend on your individual circumstances, e.g. adverse credit history, Right to buy. This fee would include costs like valuation fees, solicitor’s costs and broker fee’s.

You will receive a keys facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

5. Refund of fee’s

If your mortgage does not go ahead, we will refund your fee less £100, unless we have paid your valuation fee in which case there will be no refund.

6. Who regulates us?

Mortgage Bureau is the trading name of Mortgage Stop Limited. Mortgage Stop Limited is authorised and regulated by the Financial Services Authority. Mortgage Stop FSA Register number is 300553.
Mortgage Stop Limited Permitted business is arranging and advising on mortgages and general insurance.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us in writing to:

Compliance officer, Mortgage Stop, 6 Tettenhall Road, Wolverhampton, WV1 4SA.

Or by Phone on: 01902 568800.

8. Are you covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance: Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the reminder of the claim, without any upper limit.

Mortgages: Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation arrangements is available from the FSCS.